Export WA Group Chats
Your Goal The objective is to export the text-only history from several WhatsApp chat groups and compile all of it
Trade Prices Direct
Record Event in Google Calendar Step-by-step
TPD Operations Calendar
In a remote-first company like Trade Prices Direct (TPD), coordination is essential. We use a shared Google Calendar as the central location for all "on-the-ground" activities.
HubSpot HelpDesk - Search Contact & Mark Spam
Determine if an unassigned ticket is from an existing contact, and then to resolve it appropriately (in this case, by closing it as spam).
HubSpot HelpDesk - Mark Spam Email
Disposition spma email as spam to remove from HubSpot HelpDesk
Day One - Handle Open Help Desk Tickets
This video outlines what we will be doing over the next 2-3 shifts, possibly two to three shifts, to clear out the unassigned tickets and review all the open tickets.
Customer Support Core Principles
The fundamental mindset and skills required for any high-performing support or back-office role. This is about how we work, not just what we do.
Customer Support First Principles
Remember, you have a unique advantage. Use your natural warmth and genuine hospitality to provide service that stands out.
The Trade Prices Direct Program
We provide our customers with high-quality products at unbeatable prices, backed by exceptional customer service and fast, reliable delivery.